Deputy Department – Shipping Policy

At Deputy Department, we aim to deliver your orders quickly, safely, and with complete transparency. Please read our shipping policy below for complete details regarding processing times, delivery options, and shipping-related queries.

📦 Order Processing Time

• All orders are processed within 1–3 business days.

• Orders are not shipped on Sundays or public holidays.

• During high-demand seasons or sales, processing may take slightly longer.

🚚 Shipping Time & Delivery

USA Shipping

• Standard Delivery: 5–10 business days

• Express Delivery: 3–5 business days

International Shipping

• Standard International: 7–14 business days

• Delivery time may vary depending on customs clearance, country regulations, and logistics delays.

💲 Shipping Charges

• Shipping charges are calculated at checkout based on location and selected shipping method.

• Free shipping offers (if active) will automatically apply at checkout.

🌍 Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.

• Tracking updates may take 24–48 hours to appear.

🛃 Customs, Duties & Taxes

For international orders:

• Deputy Department is not responsible for customs fees or import taxes.

• These charges must be paid by the customer once the parcel reaches its destination country.

📫 Incorrect Address

• Please ensure your shipping address is correct.

• We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

📦 Lost, Delayed, or Damaged Parcels

• If your package is damaged, please contact us within 48 hours of delivery with photos.

• For significantly delayed or lost items, contact our support team, and we will assist you in resolving the issue.

📝 Order Cancellation

• Orders can be canceled within 12 hours of placing them.

• Once shipped, orders cannot be canceled.

📞 Contact Us

For shipping questions or help with your order, reach us at:
Email: support@deputydepartment.com.co
Website: https://deputydepartment.com.co/